What It Is
When your team has an IT problem, they need it resolved quickly by someone who understands your environment. StrategixIT provides onsite and remote deskside support that combines the speed of remote troubleshooting with the hands-on capability of a local engineer who can walk through your door.
Our support model is built on guaranteed response SLAs: critical issues get attention in under 15 minutes, and our engineers come prepared because they already know your systems, your users, and your environment. We’re not a faceless call center. Your team will recognize the people helping them.
Remote support handles the majority of day-to-day issues instantly: password resets, software installations, printer problems, VPN troubleshooting, and application support. For hardware issues, network problems, or situations that need hands-on attention, we dispatch engineers to your Greater Cincinnati or Northern Kentucky location.
Who It’s For
- Businesses that need reliable IT support without a full internal helpdesk team
- Companies with employees who need hands-on help with hardware, peripherals, or office setup
- Organizations in Greater Cincinnati and Northern Kentucky that value having a local IT partner
- IT managers who want to offload Tier 1 and Tier 2 support to free up time for strategic projects
- Businesses with multiple office locations that need consistent support quality
What’s Included
- Remote helpdesk support via phone, email, and chat
- Onsite engineering visits for hands-on troubleshooting
- Guaranteed response SLAs (under 15 minutes for critical issues)
- Workstation setup, configuration, and deployment
- Printer and peripheral support and maintenance
- Software installation, updates, and troubleshooting
- New employee IT onboarding (equipment, accounts, access)
- Employee offboarding (equipment collection, access revocation, data handling)
- Conference room and AV equipment support
- Inventory tracking for company-owned devices
- Escalation path to senior engineers for complex issues
Why StrategixIT
Your team knows our team. We assign consistent engineers to your account. Your employees won’t have to re-explain their setup every time they call. We already know.
We’re local. Our engineers are based in the Greater Cincinnati area. When you need someone onsite, they’re minutes away, not hours. We serve Cincinnati, Northern Kentucky, and surrounding areas.
We resolve, not just respond. Our SLAs measure resolution time, not just acknowledgment. When we say under 15 minutes for critical issues, we mean someone is actively working the problem, not just logging a ticket.